This page listed most of the frequently asked questions on Video consultation. If you can’t find your questions listed below, please don’t hesitate to contact us at info@asiamedical.hk or +852 2521 6830
Registration & Eligibility
Video consultation is designed for treatment non-emergency condition and it is not suitable for symptoms requiring immediate medical assistance; we would advise that you reach out to emergency room if you experiencing the following ( not limited to):
Choking / Speech difficulty / Suicidal or homicidal thought / Chest pain /Severe bleeding/Confusion and/or hallucination• Seizures / Loss of consciousness/Other serious medical or similar symptoms / Breathing difficulty / Broken bone / Severe pain• Weakness in arm or leg
You must be physically present in Hong Kong at the time of your video consultation.
We welcome all patients to consult our doctors online as long as you are able to provide a proof of identity (ID, Passport)
If you are a minor (under 18), during registration, an adult (parents, guardian or next of kin) need to sign on the appointment form. During consultation, such adult must be in presence.
Consultation
It is part of verification process to re-confirm the patient identity.
After the consultation, if our medical practitioner based on his professional judgement decided it is necessary and appropriate, he may issue prescribed medication, referral letters and or medical certificates (e.g. sick leave certificate) to you. All of them will be delivered to your designated address
No, it is strictly not allowed. Any form of screen capture, photopgrah, sound/video recording of any part of a consultation is not allowed for both medical practitioner and patient or anyone accompany the patient during the consultation.
No, it is strictly not allowed. Any form of screen capture, photopgrah, sound/video recording of any part of a consultation is not allowed for both medical practitioner and patient or anyone accompany the patient during the consultation.
Each medication have a drug label affixed where instructions are given. If you have any concern, feel free to contact our nurse team via email : info@asiamedical.hk or call us @ +852 2521 6830
Payment and delivery
Prior to consultation, you are required to arrange a payment thru FPS system, Payme or Bank Transfer. After consultation, if there is a need for extra medication, sick leave certificate that need to delivery to your address, our team will get in touch with you for further arrangement.
It is best to check with your insurance company whether teleconsultation is accepted in your insurance plan. At this stage, we only accept Cash based payment, no direct billing for teleconsultation. However, do note that for standard face to face consultation, Asia Medical Specialists do have a list of insurance partner that we accept direct billing. Please visit our direct billing page for more information
Yes, this is totally feasible. Please let us know in advance your choice of medication collection method
If you have missed your schedule, the courier have to return the package back to our clinic and the medication has to be destroyed.